I bought a loose diamond from Alexander's back in January. As most people know, the whole experience of getting an engagement ring and anything in that realm can be a very stressful time. Jeff and his team worked closely with me to make sure I was happy and helped to fix a problem I had even though it was a mistake on my part and quite frankly, they didnt have to. Without getting into detail, everything got sorted out extraordinarily quick, given that my situation was time-sensitive. Jeff and his team did a wonderful job with communication and making sure my needs were met and kept me in the loop every step of the way. At the end of the whole process, I could not have been happier with the end result of the diamond I purchased.
I would like to give a special shout out to Rachel. Without Rachel working so diligently with me, I don't believe I would be as happy as I am now. Her priority is to make sure her guests and customers are happy. I am now engaged. My fiancée and I could not be happier with the ring. I would recommend at least checking them out and see what they have to offer. At the very least, they will help however they can even if you don't find what you are looking for.